Cancellation and refund policy
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department. Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled by ISHRAE after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellation by the Customer
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
We will refund the money either by Net transfer/Cheuque(Once approved by governing members). If the payment mode was Cheque/DD we will sent only to the billing address of the customer. We can refund via NEFT directly to your bank account also. Please note we will not be able to refund in cash. Typically refunds are processed in minimum than 15 working days but in case of payments by Cheque or DD, it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.
We accept only online payment methods . We don’t have facility for COD or Cash deposit.
Product once sold will not be taken back